Research project on intercultural mediation in health and social care

It is a research initiative into face-to-face healthcare mediation aimed at resolving communication problems arising from linguistic and socio-cultural differences among migrant populations

View objectives
Healthcare mediator accompanying a medical consultation

Our Main Objectives

  1. 01

    To ensure access to information, rights and care in an autonomous manner.

  2. 02

    To enable decision-making with freedom and confidence.

  3. 03

    To promote continuity of medical care and adherence to treatment.

How do we support you?

In person at healthcare centres for medical consultations and diagnostic tests.

People walking through a healthcare centre

Where do we operate?

Our team of social and healthcare mediators works at:

OSI Bidasoa and Donostialdea health centres and hospitals, subject to mediator availability.

OSI Donostialdea healthcare centres and hospitals

OSI Bidasoa healthcare centres and hospitals

Contact and information

Opening hours: Monday to Friday, 8.00 am to 3.00 pm.

Telephone: 633 148 057

Email: mediacionsociosanitaria@bio-gipuzkoa.eus

How to apply

To apply for mediation, follow these steps:

  1. 1

    Fill in the appointment form.

  2. 2

    Do so at least 72 hours in advance.

  3. 3

    If you have any questions, please contact us by phone or email.